Practical writing on web development, product design, automation and applied AI.
Artificial Intelligence
A pre-deployment checklist for AI call recording: what is collected, where it flows, notice, minimisation and retention — framed as questions for your own advisers, not legal advice.
11 min read
Automation
How AI call routing decides destinations from intent, caller identity, time and availability — a priority-ordered rule set and the metrics that expose misrouting.
11 min read
Automation
How to transfer a call from an AI agent to a person without the caller starting over: the three transfer modes, the context payload, what the caller should hear, and how to measure it.
10 min read
Automation
A pre-launch checklist for AI outbound calling: permission provenance, suppression, calling hours, disclosure and the controls worth having regardless — questions for your advisers, not legal advice.
10 min read
Automation
AI receptionist vs answering service compared operationally: availability, knowledge depth, integration, consistency and how each fails — plus the hybrid most growing businesses actually need.
11 min read
Automation
The seven parts of a voice sales scenario: opening, identity, reason, qualification, objections, outcomes and boundaries — and how to write them so the agent does not sound like it is reading.
10 min read
Automation
A dialer automates dialling; an AI agent automates the conversation. They solve different constraints — here is how to tell which one yours is, and why most operations end up using both.
10 min read
Artificial Intelligence
A five-layer framework for measuring AI voice agent accuracy — recognition, intent, facts, tool execution and outcomes — each with its own test set, remedy and failure mode.
10 min read
Artificial Intelligence
Where banking chatbot automation helps and where it must stop: the safe informational scope, what authentication changes, what should never be automated, and who owns each decision.
11 min read
Tell us what you want to build and we will work out the scope, timeline and approach together.
