Practical writing on building websites and web platforms.
Web Development
When a voice agent should reach into CRM, calendar or order systems: the three tool categories, confirming spoken parameters, latency budgets, and what to say when a system does not answer.
10 min read
Web Development
A plain-language guide to connecting an AI voice agent to your phone system: the vocabulary, four connection models, the questions to ask your provider in week one, and where the surprises are.
11 min read
Web Development
A practical architecture for chatbot API and webhook integration: the three modes, the tool interface layer, security boundaries, failure handling and the metrics that catch silent write loss.
10 min read
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